Refund and Returns Policy
Refunds & Refund Policy
At Printworksstpete, we take pride in providing you with high-quality products tailored to your preferences. We strive to ensure that every order is crafted with care and meets your expectations. Please take a moment to review our Refunds & Refund Policy to understand how we handle refunds and replacements.
Custom Orders and Refunds: All orders placed with Printworksstpete are customized to your specifications, making them unique and personalized. Due to the bespoke nature of our products, we regret to inform you that custom orders are not eligible for refunds. We encourage you to review your order details carefully before finalizing your purchase to ensure accuracy.
Incorrect or Damaged Items: While we make every effort to maintain the highest level of quality control, there might be instances where an item arrives incorrect or damaged before being worn or washed. If you receive an incorrect or damaged item, please follow these steps within 15 days of receiving your order to initiate a replacement:
Contact Customer Support: Reach out to our dedicated customer support team at [customer support email/phone number] to report the issue. Please provide your order number, a description of the problem, and any relevant photographs for assessment.
Assessment and Approval: Our team will review your case and determine if the item is indeed incorrect or damaged as reported. We might request additional information or images to assist with the assessment.
Return Instructions: If your claim is approved, we will provide you with instructions on returning the incorrect or damaged item. Please ensure that the item is in its original condition and packaging.
Replacement Process: Once we receive the returned item and confirm its condition, we will promptly initiate the production of a replacement item that matches your original order specifications. Please note that production and shipping times may vary based on the nature of the item and its customization.
Shipping of Replacement: We will ship the replacement item to the address provided during the order process. You will receive tracking information to monitor the delivery progress.
Exclusions: Please be aware of the following exclusions from our refund and replacement policy:
- Items that have been worn, washed, or altered in any way.
- Issues arising from incorrect order details provided by the customer.
- Delays in shipping due to unforeseen circumstances, such as natural disasters or carrier-related issues.
- Items not reported within 15 days of delivery.
Contact Us: If you have any questions or concerns regarding our Refunds & Refund Policy, please don’t hesitate to contact our customer support team at firstname.lastname@example.org. We are here to assist you and ensure that you have a positive experience with our products.
At Printworksstpete, we value your satisfaction and strive to provide exceptional products and service. Thank you for choosing us for your custom orders and personalized items.